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Japanese multinational develops a series of actions with retail, how do you visit, speeches, catalog distribution and service through different channels
São Paulo, November 2021 – In view of the Auto Parts Clerk's Day, celebrated on November 26, NGK – Japanese multinational manufacturer and specialist in spark plugs – reinforces the free services offered by the company, in order to facilitate the day-to-day life of retail professionals, recognized as one of the main links between the industry and the aftermarket.
According to Hiromori Mori, NGK do Brasil Technical Assistance consultant, the professional performs important consulting work at the counter, being responsible for accessing the manufacturers' application tables and selling the correct products. "In customer service, the clerk indicates the best brands and, often, suggests checking other correlated parts that may also need overhaul or replacement", claims.
Services always up to date
To assist the clerk in the constant search for technical information, NGK offers updated parts catalog online, which today is a reference for ease of consultation and reliability in the application. The electronic catalog can be accessed through the website www.ngkntk.com.br/catalog or by the company application.
The company also makes regular visits to auto parts stores, to which he takes printed catalogs and clarifies the main questions of retail, as well as technical visits about products and applications.. "We perform, yet, visits to workshops recommended by retailers and technical lectures aimed at retail customers, always with the objective of solving doubts in the market", adds Mori.
In addition to SAC 0800 019 7112, the clerk is serviced by the e-mail duvidas@ngkntk.com.br. on all channels, speaks directly to company professionals. “NGK values people and is always open to hearing suggestions, doubts and criticism in search of a strong and healthy market", reinforces.